A massage chair is much larger and more personal than most online purchases. Before comparing colours or automatic programs, check whether the chair can reach the room, fit the user and deliver the kind of massage they actually enjoy. These eight checks will prevent more disappointment than chasing the longest feature list.
1. Measure the entire delivery path
Measure the narrowest doorway, hall turn, lift and stair landing—not only the final room. Costway lists a minimum doorway width of 77 cm for Relaxation 02. Packaging can be larger, and standard delivery may not include taking the chair inside, so confirm access and delivery service before purchase.
2. Check upright and reclined dimensions
Relaxation 02 is listed at approximately 143 × 77 × 111 cm upright and 172 × 77 × 89 cm reclined. Its space-saving recline requires around 5 cm of wall clearance, but you still need room to enter the chair safely and reach the power connection.
3. Match the user-height and weight guidance
An extendable calf frame helps, but no chair fits every body. Compare the listed height range, seat width, footwell and maximum user weight with the main users in your household. If two people are very different in height, both should test the body scan and footrest.
4. Decide between standard and 3D massage
A standard mechanism can vary speed, width and technique. A 3D mechanism also changes how far the rollers project, giving more control over depth. Choose by feel: stronger is not always more comfortable.
5. Test the roller path and shoulder scan
Run the body scan, then check whether the rollers start near your shoulders and travel comfortably along the back and beneath the seat. Most chairs let you fine-tune the shoulder position after scanning.
6. Compare the features you will use weekly
Automatic programs are convenient, but focus on the functions that fit your routine: foot rollers if you stand all day, heat for comfort in cooler weather, partial or point massage for targeted sessions, and adjustable air pressure if you dislike strong compression.
7. Read reviews with context
Costway Australia currently displays a large volume of customer feedback for Relaxation 02, while Walmart Canada also lists verified purchaser feedback for the model. Ratings are useful, but read the comments for fit, noise, controls, delivery and long-term use rather than treating the average score as a guarantee.
8. Confirm warranty, returns and service before paying
Keep a copy of the warranty and return conditions, ask who organises service in Australia, and confirm whether original packaging must be retained. Large-item returns can involve transport or access requirements that do not apply to small products.
A five-minute showroom checklist
- Can you enter and exit comfortably?
- Does the shoulder scan land correctly?
- Do the calf and foot sections fit without pinching?
- Can you lower the intensity enough?
- Are the controls readable and easy to reach?
- Can the chair fit through your home’s narrowest access point?
Find a participating location using our Australian showroom finder, or compare the Relaxway massage-chair collection online.
Sources and reading
- Costway Australia: Relaxation 02 specifications and reviews (manufacturer source)
- Costway Australia: massage-chair collection (manufacturer source)
- The Architects Diary: Costway chair overview and try-before-buying advice (third-party commentary)
- Costway Canada: massage-chair buying guide (brand-published guide)
Editorial note: Relaxway sells Costway massage chairs. This article is general purchasing guidance, not medical advice. Confirm current specifications, delivery and policy terms before ordering.
